Refund policy

Returns

For health reasons, no cancellation, return or refund can be made once your order has been dispatched for change of mind or if you made an incorrect selection. We are, however, able to accept returns due to damages and issues. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@338degrees.com. Please note that returns will need to be sent to the following address: 28 Mary Street, St Kilda West Victoria 3182, Australia. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@338degrees.com. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@338degrees.com.